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1-877-323-4678
 

Newtek Managed Services

Managed Services
1-866-820-8910
We understand there is no one-size-fits-all managed server solution. Every organization is different: various levels of resources at hand, different workload demands, different skill sets. That’s why Newtek offers Managed Service Levels that fit your unique needs. At Newtek, you can select just the options that will handle the server management areas you need help with — or, you can go fully managed, where we help you with operational management of your critical systems.
Two Ways to Go: Managed Complete or Managed Select

 
With Managed Complete, receive a fully managed server solution for your dedicated server.
A complete, all-in-one server administration solution:

Protection Level
  • IDS/IPS Firewall Protection
  • McAfee Antivirus (real-time scanner)
  • Nightly Backups – all hosted services and data, including SQL
Support Level
  • Proactive and immediate response to issues detected by monitors
  • No additional fees for support (value of $100/hour)
  • Compliance support (PCI)
Server Management Level
  • Complete, proactive monitoring: hardware to application
  • OS Patch & Fix Management
  • Managed software updates (for all software installed on the server, approved by Newtek Server Operations)
  • Hard Drive Management (Diskeeper)
  • Scheduled maintenance and server restarts
  • Setup of mail server, database server, web server, DNS server, etc.
  • Setup of control panel, and managed by Newtek from the admin level (Website Panel or Plesk)
Client Access
  • FTP and application administrator access


Managed Complete
Dual-Hex Core
Managed Complete
Dual-Quad Core
Managed Complete
Hex Core
Managed Complete
Quad Core
  • 2x Xeon E5-2620 Processor
  • 3x 1TB (RAID 5)
  • 16 GB RAM
  • 50,000 GB Bandwidth
  • Starting at $583/month*
 
  • 2x Xeon E5-2603 Processor
  • 2x 1TB Drives (RAID 1)
  • 8 GB RAM
  • 10,000 GB Bandwidth
  • Starting at $455/month*
 
  • Xeon E5-2620V2 Processor
  • 1 TB Drive
  • 8 GB RAM
  • 10,000 GB Bandwidth
  • Starting at $353/month*
 
  • Xeon E3-1220V2 Processor
  • 1 TB Drive
  • 8 GB RAM
  • 5,000 GB Bandwidth
  • Starting at $328/month*
 
*Price is subject to term agreement.



 
With Managed Select, you can order any dedicated server or CloudVPS plan, and select only the managed options you need.
Choose among the following options, or bundle them all with the Managed Server Care Bundle:
OS Patch & Fix Management……………………………..$50
Backups……………………………………………………..Varies
Hardware Firewall…………………………………………..$30
McAfee / Diskeeper…………………………………………$25
• SQL Backup Agent………………………………………….$20




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Our Computing and Infrastructure Services:  
Cloud Servers
Cloud Servers
Flexible cloud servers that scale on demand. Pay only for what you use. Available in both Windows and Linux flavors.
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Custom Solutions
Custom Solutions
From VPN, to load balancing, to complex server configurations, we can design the IT solution that meets your specific needs.
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eCommerce Sandbox
eCommerce Sandbox
Building an eCommerce solution for a client? Our eCommerce sandbox makes it easier for you to test your solution in a full-featured test environment with our Secure Gateway.
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Dedicated Servers
Dedicated Servers
Our line of 64-bit, multi-core processors are priced for the small-business budget. An ideal solution for business email, business applications, and web hosting.
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eCommerce Hosting
From SSL to merchant processing, we're the world's only eCommerce solution to support all eCommerce components under one roof. There's only ever one number to call, even for your merchant processing issues.
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Cloud Spaces
Cloud Spaces
High-availability hosting plans crafted for web professionals. Hosting available in both Linux and Windows platforms.
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Managed Server Care Bundle

Focus less on server administration and more on your business. Newtek’s Managed Server Care Bundle gives you the peace of mind that your server and application(s) are more secure and better protected. The Managed Server Care Bundle includes the following features and services:
– Monthly OS patch & fix management*
– Hardware Firewall
– Backups (included on dedicated servers only)**
– McAfee Antivirus (Real-Time Scanner)
– Diskeeper (for Windows dedicated servers only)
– CommVault Simpana Backup Agent (For Customers who lease a SQL Server license from Newtek)
– One hour of initial service discovery (a one-on-one server setup consultation upon request)
– Up to three free hours per month of Extended Support from Newtek administrators (upon request), a $300 per month value.

What is Extended Support?
Extended Support is like having your own Advanced Support Team that you can contact to assist you with issues that you detect in your server environment, as well as work requests, which include items like migrating services from server to server, or having us help you install software that we support on your server. Another way to think about Extended Support is that it refers to work performed on the server (at the request of the customer) that is outside the normal scope of general customer service and technical support (which is always free and available 24/7/365). For example, help with installing and configuring software that is not included as part of the hosting plan would be considered extended support, which is usually charged at an hourly rate of $100. Please note that all Extended Support requests must be made using Newtek’s Support Ticket system, and unused Extended Support hours do not rollover.
*Updates are performed at the Operating System level only. Please submit a request for support if additional software on your server requires an update.
**The Managed Server Care Bundle on CloudVPS plans do not include the backups option. Backups for CloudVPS are billed based on consumption, and must be enabled via the VPS management area of the WebControlCenter.
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OS Patch & Fix Management

When this option is selected, Newtek will do all monthly patches, fix management for the Operating System including server restarts, that comes as part of your server.
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Backups

Backups consist of two full backups and daily incremental backups (an incremental backup will only backup files that have changed since the previous day’s backup), and backups are stored for a period of two weeks. Each backup scheme has a quota of 3 times your hard drive capacity.

Please keep in mind that while Newtek gives you the ability to keep exact, restorable backups of all files stored on your dedicated or virtual private server, there are times when data may become corrupted and unusable. Therefore, it is always a good idea for you to keep current copies of all site files on their own systems in addition to using the backup solutions provided by Newtek. Pricing on backups will vary by plan:

 Server Type Monthly Cost Setup
VPS Varies $25
Pentium D
$40 $25
Quad Core,
Dual-Quad Core
$42 $25
Dual-Hex Core
$60 $25
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Hardware Firewall Option

The firewall option gives you the option to open and close particular ports on the server. When this option is selected, you will receive an email from our server team giving you a list of popular software and pre-installed options, and the ports that each of these use. You can then select whether to leave these ports open or, if you do not plan on using the pre-installed option(s), you can have those ports locked down. You also can then have all other ports closed, or, if you want to install, or have installed, custom software that requires a specific port, you can lock down the server to all traffic except for that particular port.
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McAfee/Diskeeper Bundle

Diskeeper is the leading software solution to help protect against disk fragmentation. Fragmentation can cause your system to experience lag, long boot-times, random crashes, freeze ups and a wide range of other potential problems. Diskeeper Server offers real-time defragmentation, complete file and free space defragmentation, and a real-time dashboard that will give details about automatic defrag and the health of your volumes. McAfee VirusScan Enterprise combines anti-virus, firewall, and intrusion prevention technology that will give your dedicated server maximum protection. This protection will cover a wide range of threats including viruses, buffer overflows, blended attacks and malicious code, even those hidden in compressed files. *Please note The Diskeeper/McAffee bundle is offered as a monthly option and does not include ownership of the software license.
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